Frequently Asked Questions (FAQs)

This is my first wig and I’m not sure where to start.  What kind would you recommend?

  • We would recommend starting off with one of our Indian straight or body wave custom closure wigs. They are beginner friendly, glue-less, very low maintenance, and arrive ready to wear. They each come with an installed band and combs for extra security. All you have to do is put the wig on!

 

What kind of hair do you use for your wigs? 

  • Our wigs are created with our  Luxe Virgin Indian and Burmese wefted bundles. 

 

 Can I color/dye my wig or bundles?

  • Yes, you definitely can. All the hair used is 100% virgin human  hair which can be bleached and colored.  Please do all altering to the hair with caution, like you natural hair the hair is susceptible to over processing and color damage.

 

Do all wigs come glue-less? 

  • No all wigs do not come glue-less. In the description of each wig type it will specify if the wig is glue-less or can be made glue-less. 

 

How are the wigs secured? 

  • All of our wigs come combs inside of the wigs and our custom wigs come with an adjustable bang for added security. You can remove the combs and bang based on your preference once you receive the wig. 

 

How long will my hair/ wig last?

  • Your wig can last well over a year and easily up to 2 years depending entirely on how well it is being maintained and of course, how often it is being worn.  See our Youtube Channel [add link here] for tips and tricks on maintaining your Campus Crowns wigs and bundles. 

 

Do you install the wigs? 

  • At this moment Campus Crowns is not offering install services due to COVID-19. We will post updates on our instagram if we decide to continue this service. 

 

I sent a DM to @campucscrowns on instagram and have not received an answer? 

  • While we try to respond to direct messages on instagram as quickly and efficiently as possible, the best way to contact us is by filling out our contact form. If you have filled our contact form we will respond to you within 48 hours of your email.

 

 

I ordered my wig today, when will it ship out?

 “Ready to Ship” wigs are shipped out 1 business day after your order is processed. Wigs are shipped out 7-10 business days after your order is processed. Custom wigs are shipped out 2-3 weeks after your order is processed. All orders take up to 48 hours to be processed. 

 

How will I know if my order/ wig  has shipped? 

  • All clients receive an email with tracking information on the day of shipping and any additional order updates.. It is important to make sure your email address is correct when ordering so you are continually in the loop on your order(s). 

 

Can I pick up or have my order delivered? 

  • We do not offer pickup or drop off services. Currently, all orders are being shipped within the guidelines of our shipping policy. 

 

I have an event coming up, can you rush my order? 

  • We currently do not offer rushed processing and shipping. If you are looking for a wig that can be shipped out asap, we’d recommend  purchasing a  Ready-to-Ship wig. Please note Ready-to-Ship wigs are shipped out 1 business day after processing.  All orders take up to 48 hours to be processed. 

Where are you located?

  • We are based out of Queens, NY,USA. However, we ship nationwide. We are currently in the process of offering worldwide shipping.